Motor Codes Ltd, a wholly owned subsidiary of SMMT, operate a number of consumer codes of practice to maintain high standards of customer service in the motor industry.

• Motor Industry Code of Practice for New Cars
• Code of Practice for Mechanical Breakdown Insurance Schemes
• Motor Industry Code of Practice for Service and Repair
• Vehicle recalls

Our aim is to assist in any dispute between a consumer and a code member in relation to the above codes of practice.

If unable to directly assist, we will offer any advice we can. We have put together answers to the most frequently asked questions.

For further information and to submit an enquiry, click here.