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The Regulation and Compliance Unit runs the conciliation service for the SMMT New Car Code of Practice and the Code of Practice for Mechanical Breakdown Insurance Schemes.

Our aim is to assist in any dispute between consumer and member in relation to the above codes of practice.

If unable to directly assist, we will offer any advice we can. We have put together answers to the most frequently asked questions.

Please consult the questions before contacting us as your enquiry may be covered


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