The SMMT New Car Code of Practice is a brand new consumer code of practice developed to ensure SMMT members maintain the highest levels of service to their customers. The Code has been approved by the Office of Fair Trading (OFT) under its new Consumer Codes Approval Scheme (CCAS) - a scheme to approve and promote voluntary consumer codes of practice that set high standards of customer service.

SMMT's Regulation and Compliance Unit monitor member performance under the strict terms and conditions of the Code and provide a consumer conciliation service.

Please select one of the options below for the Brief Guide which offers further explanation and advice; or the full Code itself.