News from MAN: The MAN network in the UK has been celebrating its successes at the company’s annual Dealer of the Year Awards event held at Celtic Manor in Newport, South Wales. Three awards were presented to AN Richards in Wrexham, HRVS in Sheffield and DSV Commercials in Immingham.
Dealers are measured against the MAN Up Time Principle (UTP), which records key customer support functions such as MOT first-time pass rates, emergency call out attendance time and PMI schedule adherence in every dealership, as well as the results from the independent customer satisfaction index, making it a tough challenge for dealers to be crowned the best.
The awards programme includes every MAN dealer in the UK, both wholly-owned MAN branches and private capital dealers.
This year’s winners in the three categories of small, medium and large dealer were, respectively; AN Richards, the family-owned dealership in North Wales, HRVS Group’s Sheffield location and DSV Commercials at South Killingholme. Each winner receives a cheque for £10,000 to invest into its business plus a fantastic Porsche driving experience day at Silverstone.
Runners up in the respective categories were; Imperial Commercials in Peterborough and MAN Truck & Bus Swindon and MAN Truck & Bus Manchester – each receiving £5,000.
MAN’s Head of UK Network Development, Andy Turner, said, “Our annual Dealer of the Year Awards are now established as a highlight in our corporate events calendar. It’s about our dealers proving their continuous commitment to the operators of MAN vehicles, supporting them 24 hours a day, seven days a week.
“The success of these six dealers is a testament to the dynamic and innovative performance of their management and the teams they have around them. Each operation has consistently achieved very high standards in meeting MAN’s strenuous UK service-levels, and those performances have been the solid base on which this year’s hard-fought Awards have been won.”