A vacancy now exists for an IATF Certification Body Manager in the Oversight team, based in the SMMT Industry Forum Office in Birmingham.
PURPOSE OF POST:
- To lead and manage SMMT’s engagement with the IATF reporting certification bodies, ensuring we provide effective engagement, governance and management of SMMT reporting certification bodies
- To support and participate in IATF technical working groups
- To undertake SMMT’s Office Assessments and Witness Audits
- To manage IATF Complaint Management Process with SMMT reporting Certification Bodies
QUALIFICATIONS / SKILLS / ATTRIBUTES REQUIRED BY JOB HOLDER:
- Honours Degree or equivalent would be desirable but not essential
- Solid experience of working as an auditor in a manufacturing sector with detailed technical knowledge of related standards
- Knowledge and experience of working in an IATF certification body with scheme management experience would be an advantage
- Solid experience of customer engagement and relationship management at a senior level
- Excellent problem-solving skills and mindset – proven competency in 8D approach
- Excellent communication skills – written and oral; including public speaking – experience of delivering training would be advantageous
- Excellent interpersonal skills – confident, articulate with a persuasive manner
- Highly motivated and target orientated with clear focus on high quality
- Must be confident and credible in dealing with senior executives of large corporate organisations.
- Creative and innovative with the ability to work under pressure and meet targets – able to step up to the challenge when required.
- Have a positive and enthusiastic approach to team-working with a keen sense of shared objectives and common goals
- Must be diplomatic and tactful
- Flexibility, willingness to learn, be involved and adapt
- Ability to multi-task and work effectively on different projects and initiatives
- A high level of IT skills – use of Power BI would be advantageous
MAIN DUTIES INCLUDE:
- To lead and manage SMMT’s engagement with IATF reporting Certification Bodies ensuring effective implementation of the certification scheme Rules in their systems and processes.
- Lead office assessments and undertake witness audits with SMMT reporting Certification Bodies
- Active nonconformity management with Certification Bodies including repeat nonconformity analysis, looking for trends and systemic issues to address with CBs.
- Management of nonconformity appeal process from Certification Bodies
- Performance monitoring and reporting of both the Oversight function and Certification Bodies.
- Plan, deliver and follow up on certification body meetings
- Lead complaint management process with certification bodies including red supplier programme
- Management of waiver and transfer requests
- Participate and support IATF working groups and technical subgroups
- Research and maintain knowledge and understanding of the Certification Body landscape
- Support and participate in SMMT related events and meetings including helping to develop a ‘Quality’ related conference
- Support other SMMT projects and initiatives as required
Prospective candidates should send a CV and covering letter to hr@smmt.co.uk by 15 November 2024.