Vehicles and maintenance have gone hand-in-hand since the late 19th century. What began with a few hundred pioneering motorists relying on visits to blacksmiths, chemists and coach builders has evolved into a sophisticated ecosystem supporting more than 42 million vehicles and tens of thousands of workshops2 across the UK.
Today, the aftermarket features independent chains, manufacturer approved repairers, tens of thousands of single-site workshops, thousands more franchised workshops and highly sophisticated parts distribution networks that deliver quickly, conveniently and efficiently to workshop and consumer alike.
Online marketplaces further expand access to parts, while the rise of mobile driveway services bolsters the support offered by well established emergency roadside assistance providers.
Together they provide consumers an abundance of choice in vehicle servicing, maintenance and repair. Including accessories, the sector is estimated to contribute approximately £17 billion to the UK economy and support at least 339,000 jobs.
At present, the industry stands on the cusp of one of its most significant transformations. Electrification is at the forefront of this shift, but other technological advancements are equally impactful. Innovations in Advanced Driver Assistance Systems (ADAS), including Adaptive Cruise Control, Autonomous Emergency Braking, Lane Keeping Assist and Blind Spot Monitoring, and vehicle connectivity such as smartphone integration and real-time traffic alerts, are reshaping customer expectations and challenging the market to stay aligned with emerging technologies.
As a result, every facet of the service and repair market must adapt and evolve – just as it always has – to continue delivering the quality and choice consumers expect.
Collaboration between vehicle manufacturers and the independent aftermarket is vital. Not only does this enhance customer experience and protect brand integrity, but it ensures servicing and repair remains convenient and cost-effective, while reinforcing confidence in the very vehicles that are at the heart of it all.
Now, one quarter of the way through the 21st century, the aftermarket can rightfully celebrate its contribution to mobility and safety – but can never rest on its laurels. The sector must remain agile, redoubling its responsiveness to stay consumer-focused, while also advocating for regulatory support and the frameworks necessary to safeguard competition and preserve choice.
