CV Sector Logistics News Sales

Domino’s serves-up protection devices for delivery drivers

02 July 2014 #CV Sector #Logistics #News #Sales

Domino’s Pizza has underlined its commitment to employees by using the market-leading Identicom device as part of a health and safety initiative to protect staff working alone.

Domino’s Pizza UK and Ireland has adopted Identicom through the SoloProtect service and have been supplied with 150 877 Series devices, which are personally issued to all their delivery drivers.

The lone worker specialist Connexion2 supplies Identicom, which is designed to look and feel like a standard identity card and is wearable, ensuring it is close to hand and discreet to use. It offers protection by helping staff who work alone to capture verbal abuse and raise an alarm, or if taken ill suddenly, helping managers to meet their duty of care.

The Domino’s health and safety team chose the device and SoloProtect due to its high reliability, BS 8484 accreditation and in-house customer service support.

The company have been using the devices since the end of 2013 as part of a three-year contract.

Shaun Hobbs, Transport Planning Assistant at Domino’s, said, “As a driver delivering to our stores at all times of the day and night, you can sometimes encounter situations that can leave you feeling isolated and alone.

“The Identicom gives us peace of mind that if a situation does arise there is always someone there ready to listen, monitoring our safety and wellbeing, and escalating any situation to the emergency services as appropriate”.

Identicom allows users to discreetly raise a ‘Red Alert’ if they ever feel unsafe or if their safety is compromised.

The alert goes through to an approved Alarm Receiving Centre (ARC) where a dedicated member of the lone worker team can listen to and assess the situation and escalate to police if necessary.

The Identicom 877 series also includes configurable two-way audio, multi-function buttons to aid with job orientated tasks plus the ability to conduct a ‘Status Check’ and leave an ‘Amber Alert’ voice message when going into new situations.

The SoloProtect solution is fully compliant with the updated BS 8484 (the British standard for Lone Worker Device Services) and is currently the most efficient way to obtain a police response in the UK, one level above a 999 call.

The solution includes the Identicom device, inclusive billing, 24/7 monitoring, a SIM card, mobile network usage, device training and monthly reporting.

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