Alexander Dennis is launching a digital warranty management system through its AD24 service portal, designed to deliver measurable benefits for bus operators by streamlining their warranty process.
The new AD24 digital warranty management will go live for UK customers on 19 January, with international markets to follow in subsequent months.
Customers will be able to submit warranty and parts claims as well as chargeable service requests through online forms that use a guided process designed to capture all relevant information on the first submission, removing the need for clarifications and speeding up the resolution process.
Submitted claims and requests can be tracked in real time, with live status updates provided.
AD24 will also offer an archive of past claims, parts replaced and completed requests to facilitate customers’ record-keeping.
The new function will add to Alexander Dennis’s growing AD24 online customer support portal, which provides access to further key resources including online spare parts orders and digital access to technical publications including service manuals and operating guides.
Customers will be able to access the new digital warranty management system with their existing AD24 log-in credentials, or request access to the full AD24 platform if they are first-time users.
Pete Collinson, AD24 Director at Alexander Dennis, said: “The launch of our new digital warranty management is another great step in the transformation of Alexander Dennis’s AD24 service under our digital-first approach.
“This new system will deliver measurable benefits for bus operators by streamlining their warranty process.
“It will cut admin time, enable faster processing, improve visibility of ongoing work and ultimately reduce downtime across operators’ fleets.”
