Garage sector set for shake-up as DfT announces support for Motor Codes

15 January 2010 #SMMT News


·         Department for Transport gives backing to Motor Codes
·         Paul Clark MP acknowledges political and industry-wide backing for Code
·         DfT recommends OFT-approved codes to motorists
The UK service and repair sector is set to be transformed in 2010 as Motor Codes embarks on its consumer awareness campaign, further boosted by heavyweight support from the Department for Transport (DfT).
Motor Codes is by far the largest consumer protection code of its kind with its subscriber base already exceeding 6,200 garages nationwide.  Through the ‘Garage Finder’ tool on its website (, Motor Codes Ltd provides motorists with a tailored list of nearby garages that guarantee to provide open, honest and trustworthy service at fair, transparent prices.
Launched in 2008 and now backed by the DfT, along with consumer groups such as Trading Standards and major industry bodies, the Motor Codes team looks to 2010 as the pivotal year for subscribing garages and their customers.

“A postcode-driven Garage Finder at ensures that every motorist in Britain can find a reputable, honest garage that charges fairly and has conscientious and competent staff,” said Chris Mason, Motor Codes director. “There is no need for anyone to feel ripped-off or mistreated by their service and repair centre as Motor Codes garages guarantee this high level of service.”

In a recent letter to Motor Codes, transport minister Paul Clark said that he welcomed the success of Motor Codes and was encouraged by the level of support from across industry. He made particular reference to the support Motor Codes gained from the Department for Business, Innovation and Skills, a key government division whose work impacts directly on every service and repair garage.
“We encourage motorists to use a garage that subscribes to an Office of Fair Trading approved code of Practice, such as the Motor Industry Code for Service and Repair,” said Paul Clark MP. “Membership of such a code demonstrates the garage’s commitment to standards of work, customer service and procedures for redress.”
This year, through a series of national, high profile awareness campaigns, Motor Codes plans to increase significantly the number of visits to Motor Codes garages.  The Garage Finder facility on has already received over 100,000 unique visitors and this is expected to increase this year along with the quantity of garage ratings submitted. The rating, produced from consumer feedback, provides individuals with a means of comparing different garages. A rating is awarded to each Motor Codes garage based upon consumer feedback and is displayed on the garage’s own profile page at


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