Motorists to benefit from making garages better

21 September 2010 #SMMT News

Motoring consumer champion, Motor Codes, has launched a national campaign to make the country’s garages better by gathering feedback from customers. As part of the campaign, those providing feedback could win up to £500 against the cost of their last service or repair.

“Motorists need confidence in where they take their car for service and repair work, so by gathering feedback and using it to make improvements, garages across the country can offer increasingly higher standards,” said Chris Mason, Motor Codes director. “We want to provide motorists with a local ‘safe haven’ garage by helping all service and repair centres to make ongoing improvements through customer feedback.”
Each month a Motor Codes garage customer will win back the cost of their service or repair up to £500 by simply completing the online survey. The launch of this latest campaign complements the free advice line (0800 692 0825) operated by the organisation that has helped thousands of motorists this year alone. Results of the surveys are transformed into a live Garage Rating that is displayed on garage profile pages at
To find reputable local garages, motorists make over 500,000 searches a year using the online Garage Finder tool on the Motor Codes website. Having found nearby garages, users can use the independent Garage Ratings to pick the best business.
Earlier this year, Motor Codes ran its annual Golden Garages competition that highlighted some of the UK’s best service and repair centres. This latest customer offer, combined with feedback gathering will promote best practice, enabling more garages to provide first class customer service.
Motor Codes has the backing of Consumer Focus, Trading Standards, government and Consumer Direct. The survey was put together in line with requirements set out by the Office of Fair Trading, with the aim of helping to drive up standards across the industry. To find out more about the three Motor Industry Codes of Practice, to locate a reputable garage or to complete the survey, visit

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