Bus and Coach CV Sector News Policy Top Stories Trailer Truck Van

Better service on the way from driver and vehicle agencies?

27 February 2014 #Bus and Coach #CV Sector #News #Policy #Top Stories #Trailer #Truck #Van

Fleet managers and vehicle rental operators could benefit from changes on the way for the Driver Vehicle and Licensing Agency.

Following a three-month review of its services, the DVLA is now being tasked to shake-up its operations and provide greater customer service.

By making more services such as licence checks available online, the Department for Transport hopes both business and individual drivers will benefit.

Roads Minister Stephen Hammond said, “The DVLA already provides an excellent service for customers, as the review acknowledges, but we want to ensure this continues to improve.

“The review found that not every customer has the same needs and the changes will reflect this – for example by providing simpler bulk transactions for key customers such as the motor trade, fleet operators and hire companies.

The DfT is also combining the work of the Driving Standards Agency and Vehicle Operator Services Agency into the Driver and Vehicle Standards Agency in a bid to improve service to industry and individuals.

Filter News

Update Newsletter