The RAC has been awarded a five-year contract for accident management services by finance house Hitachi Capital Vehicle Solutions, adding to the current provision of breakdown services already taken across its divisions of cars, commercial vehicles and driving instructor vehicles.
The move sees around 20,000 of the leasing firm’s fleet of cars and commercial vehicles able to access the RAC’s new accident management service. A deal is already in place for the breakdown firm to provide services across the remainder of Hitachi Capital’s fleet.
Hitachi Capital selected the RAC’s Accident Management service following a £2m investment in a bespoke IT system. The new RAC platform brings together diagnostics with fast repair networks to produce significant cost efficiencies and reduction in vehicle downtime.
David Aldridge, RAC Business Services Director, said, “The way Hitachi Capital works to continually improve its level of service and customer experience is very much in line with the RAC way of operating, so there is a real match in the way we do business”.
