News from Mercedes-Benz: City West Commercials, Mercedes-Benz’s commercial vehicle partner in the South West, has given businesses that rely on their vehicles a boost, after launching its 24-hour servicing at Avonmouth.
With the increasingly tight deadlines of the modern working world, more companies are opening later than ever and with that is a growing need for business vehicles to be on the road at all hours of the day. However, until now there has been a lack of service facilities open for extended hours in the region to meet this increasing demand.
The new out-of-hours servicing at Avonmouth, the company’s headquarter site, will enable customers to drop off their pre-booked vehicles for inspection and routine service work at the close of business, with the ability to pick up their vehicles the very next day.
The scheme, along with 7am to 11.30pm opening hours and the uniqueService to You offering across its other locations in Devon, Somerset and Cornwall, will help ensure that customers are able to receive a quick, efficient service while all of their servicing requirements are met in a timely manner.
Speaking about the new initiative, Graeson Clarke, Dealer Principal of City West Commercials, said, “At City West Commercials we pride ourselves on the quality of our service and support. The out-of-hours service we offer is as important for the small and medium-sized businesses as it is for the big fleet, all of whom can lose custom and suffer financially from having vehicles off the road during the working day. We feel that everyone should benefit from these customer centric service offerings.”
The company offers end-to-end business solutions for its commercial vehicle customers, providing service and parts back up as well as selling the complete range of Mercedes-Benz commercial vehicles from the 250-tonne Titan heavy haulage vehicles to the New Citan.
City West Commercial’s commitment to developing and nurturing its workforce, both in and out of the workshop, also sets the company apart from its competitors and provides them with a team that is dedicated to their clients. An advocator of promoting local talent and creating employment opportunities within the region, City West Commercials runs bespoke apprenticeship programmes with five apprentices currently employed at the company. Each of these apprentices receives training through innovative, industry-leading methods, designed to ensure both strong career prospects and exemplary ambassadors for both City West Commercials and Mercedes-Benz.
The company boasts of over 500 years’ combined technical experience across its depots and recognises the importance of developing each of their employees in order to ensure they reach their full potential, empowering them to deliver consistent improvements.
“As the Mercedes-Benz Commercial Vehicle partner for the South West we pride ourselves in representing a brand known for quality and efficiency,” added Clarke. “In every aspect of our day-to-day operations we concentrate on our customer-centric focus. We really try to be there for our customers every step of the way.
“The importance of keeping vehicles fully operational is recognised by us both in our opening hours and service offerings and in the high levels of Mercedes-Benz training that technicians undertake to ensure that service, diagnosis and rectification can be done in a timely manner.”
