The DVSA’s Remote Enforcement Office (REO) trial has come to an end, with the Agency declaring it to have been successful.
Over the past nine months, the Western Traffic Area office provided an enforcement service that posed less of a burden to compliant operators, which freedup resources to focus on serious and serial law-breakers.
The REO was designed to be a more efficient method of enforcement, described by the DVSA as ‘taking into account the whole picture of an operator’. Rather than focussing on the immediate encounter, the REO uses data to recognise the overall ‘compliance culture’ of the operator so that the Agency can issue advice instead of sanctions, where appropriate.
“Operators who we know to be generally compliant, and who may have made an innocent mistake, will find that the REO recognises their compliant culture and provides the support they need to put things right – avoiding more expensive and burdensome enforcement action,” noted a DVSA spokesman on its ‘Moving On’ blog.
“The REO is an important part of DVSA’s transformation of our enforcement processes. We are taking a careful look at the results of the trial, to make sure that the lessons we’ve learned are included in our future thinking about enforcement,” he added.
