News from Reading Buses: For the second successive year Reading Buses has won the National Transport Awards Bus Operator of the Year title.
The announcement that Reading Buses had retained its Bus Operator of the Year title was due to it striving to build a ‘reputation for innovation.’
“Their passengers gave the company the top rating in England in the recent Passenger Focus survey with 94% overall customer satisfaction. This high customer satisfaction is borne from a significant focus on improving staff morale, skills training, vehicle cleanliness and investment in new technology as well as improved on-board information displays,” said the judging panel.
The panel also said that the award was being given in recognition for it making ‘a real difference’ to transport across the UK.
Chair of Reading Buses Board David Sutton, said, “I am so proud of the company and all the staff who made this latest honour possible. It is well known that it is really difficult to win these awards two years running, so this is an especially outstanding achievement.”
The company was thrilled by the news, but that this was still only the beginning. Tony Pettitt, Director of Resources, added, “We are delighted to once again win Bus Operator of the Year at these awards. The competition was extremely stiff, especially from Lothian Buses who have a fantastic operation themselves north of the border.
“The fact that our customer satisfaction score was part of the reason is the real win for us. It shows us that we are moving in the right direction in terms of the quality of our service across the board, from front line staff to back of house.
“We really couldn’t do it without the dedication and commitment of all members of the Reading Buses Team. “
He added, “We don’t want to rest on our laurels though – we have no doubt that we still have plenty of work to do to keep improving and ensure that we deliver the best service possible for the people of Reading.
“Something that is currently challenging with lots of roadworks happening around the town.”
