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Michelin speeds up guarantee claims

09 July 2020 #TNB News #Truck

Tyre manufacturer Michelin says it received just 769 eligible claims from almost 120,000 entitled truck and bus tyres sold in the UK and Ireland last year through its free accidental damage guarantee.

Michelin published the 0.65% claim rate this week to coincide with the launch of a streamlined claim process which means customers could receive a credit note within days of making a claim. Previously all damaged tyres were returned to Michelin’s facility in Stoke-on-Trent for verification before claims were accepted, which could take up to 28 days.

Back in 2016, the company was the first tyre manufacturer to introduce such a guarantee, with the programme now covering most of its regional and on/off-road ranges.

The guarantee promises to refund vehicle operators for accidental damage suffered before a tyre is 50% worn, and covers tyres purchased as replacement products or as original equipment on new vehicles or trailers.

‘Accidental damage’ is defined by Michelin as an impact occurring to a registered tyre which makes it unusable. The policies exclude damage suffered through road accidents, acts of vandalism, fire and natural disasters.

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